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ISLA Santarém 15752

Tourist Operations and Reservation Systems

Tourism and Air Transport
  • ApresentaçãoPresentation
    .
  • ProgramaProgramme
    1. Tourism intermediation in the tourism value chain 1.1 Concept and role of tourism intermediation 1.2 Evolution and trends: tourism disintermediation 1.3 Agents in tourism intermediation 1.4 Tourist distribution: typologies 2. Travel and Tourism Agencies 2.1. Origin and evolution 2.2 Concept and functions of Travel and Tourism Agencies 2.3 Types of Travel and Tourism Agencies 2.4 Activities of Travel and Tourism Agencies: own and ancillary 3. Package tours as a type of tourist itinerary  3.1 Concept and components of package travel 3.2 The process of building package tours 3.3 Procedures and legal requirements when organising a package holiday  3.4 Trends in the package travel sector 4. Technology applied to tourism operations and booking systems 4.1 Online booking platforms: concept and types 4.2 Global Distribution Systems (GDS) 4.3. Other types of tools
  • ObjectivosObjectives
    The objectives of the course are: - To provide elements that contribute to an understanding of the mechanisms and relationships of tourist intermediation; - To produce management and entrepreneurship tools applicable to travel agencies; - To reflect on the evolution and rethink the future of travel agencies; - Raise awareness of the need to defend the quality of tourism products and services; - Build an ethical and responsible awareness of work behaviour and decision-making in tourism intermediation. By the end of the course students should be able to: - Proficiently use specific software for managing travel agencies and tour operators; - Demonstrate negotiation skills and a critical and self-critical spirit within the scope of travel agency and tour operator management processes.
  • BibliografiaBibliography
    Abranja, N., Alcântara, A., Braga, C., Marques, A., Nunes, R., (2012). Gestão de Agências de Viagens e turismo. Lidel Holloway, J., (2012). The Business of Tourism, Pearson Education Limited, Harlow, England. Rodrigues, J. et al. (2013). The geography of transport systems. Oxon: Routledge. Travelport (2017). Galileo for Travel Professionals - Using Travelport Smartpoint 6.0. Ed. Travelport
  • MetodologiaMethodology
    The teaching approach adopted is based on the active method, encouraging co-operative (peer) and creative learning. Face-to-face: 1. theoretical-practical teaching: Presentation of concepts and discussion of programme contents. 2. Technical visit to an AGVT/OT 3. Simulated practice: Simulation using specific software for distributing and selling services; Scenarios and activities that allow students to explore real-world situations related to travel organisation, applying the fundamental concepts presented and developing practical skills. Autonomous: 4. Consolidation of the content taught in class through research into additional information on the different topics covered and development of additional work related to solving specific problems and group dynamics.
  • LínguaLanguage
    Português
  • TipoType
    Semestral
  • ECTS
    5
  • NaturezaNature
    Mandatory
  • EstágioInternship
    Não