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ISLA Santarém 15752

Tourist Operations and Reservation Systems

Tourism Management
  • ApresentaçãoPresentation
    .
  • ProgramaProgramme
    1. Tourism intermediation in the tourism value chain 1.1 Concept and role of tourism intermediation 1.2 Evolution and trends: tourism disintermediation 1.3 Agents in tourism intermediation 1.4 Tourist distribution: typologies 2. Travel and Tourism Agencies 2.1. Origin and evolution 2.2 Concept and functions of Travel and Tourism Agencies 2.3 Types of Travel and Tourism Agencies 2.4 Activities of Travel and Tourism Agencies: own and ancillary 3. Package tours as a type of tourist itinerary  3.1 Concept and components of package travel 3.2 The process of building package tours 3.3 Procedures and legal requirements when organising a package holiday  3.4 Trends in the package travel sector 4. Technology applied to tourism operations and booking systems 4.1 Online booking platforms: concept and types 4.2 Global Distribution Systems (GDS) 4.3. Other types of tools
  • ObjectivosObjectives
    O1. To analyse the concept and role of tourism intermediation, understanding its historical evolution, contemporary trends (such as disintermediation) and identifying the various agents that make up the tourism value chain; O2. Investigate the origin and evolution of travel and tourism agencies, understand the concept, functions and different types of TTAs and analyse their own and ancillary activities that contribute to the overall service; O3. Define the concept and components of package travel and describe the process of building these trips, analysing emerging trends in this sector; O4. Understand how technology is applied to tourism operations and reservation systems, analysing how global distribution systems (GDS) work.
  • BibliografiaBibliography
    - Abranja, N., Alcântara, A., Braga, C., Marques, A., & Nunes, R. (2018). Gestão de Agências de Viagens e Turismo. Lisboa: Lidel. - Gosson, G.; Araújo, M., Oliveira, P., Araújo, A. & Alexandre, M., (2014). Influência dos intermediários de distribuição de produtos turísticos no processo de decisão do meio de hospedagem pelo consumidor. Tourism Management Studies, 10, (2) pp 123-132. - Marzo-Navarro, Mercedes,et al. (2019). "Strengths of Online Travel Agencies From the Perspective of the Digital Tourist." in Predicting Trends and Building Strategies for Consumer Engagement in Retail Environments, edited by Giuseppe, Granata, et al., IGI Global, pp. 187-210. - Reis, P. & Lavareda, A. (2024). Gestão de Itinerários Turísticos. Lisboa: Lidel. - Travelport, (2019). Manual do Docente Galileo Reservas, Tarifas e Emissões. Travelport.
  • MetodologiaMethodology
    Presencial: 1. theoretical-practical teaching: Presentation of concepts and discussion of programme contents. 2. Laboratory practice: Visits to Travel and Tourism Agencies to observe and understand the dynamics of the sector in situ; Field research; Critical analysis of case studies related to tourism operations and reservation systems, using classroom debates. 3. Simulated practice: Simulation using specific software for distributing and selling services; Scenarios and activities that allow students to explore real-world situations related to travel organisation, applying the fundamental concepts exposed and developing practical skills. Promotion of collaborative and interdisciplinary learning. Autonomous: 4. Consolidation of the content taught in class by researching additional information on the different topics covered and developing additional work related to solving specific problems and group dynamics.
  • LínguaLanguage
    Português
  • TipoType
    Semestral
  • ECTS
    5
  • NaturezaNature
    Mandatory
  • EstágioInternship
    Não