ISLA Santarém 5244

Quality Management

• ApresentaçãoPresentation

  The complexity and globalization of competitiveness have made quality one of the essential factors for logistics companies to achieve a competitive advantage in the market. Quality in logistics processes, from storage to distribution, is a key differentiating element for operational efficiency and customer satisfaction. For these reasons, the implementation of quality management systems, as well as the certification of logistics companies based on internationally recognized technical standards, is vital. Since logistics consists of a vast and interconnected chain of processes, it is essential to ensure quality at each stage, optimizing resources, reducing waste, and promoting continuous improvement to achieve operational excellence.
• ProgramaProgramme

  1 - Introduction to Quality Issues 2 - Historical Approach to the Concept of Quality and Its Evolution 3 - Portuguese Quality System/European Quality System - Certification of Quality Systems – Processes - Personnel Qualification - Standardization 4 - Quality Management Systems (EN ISO 9000, 9001, 9004 and NP 4427) - Direct Processes - Associated Processes 5 - Total Quality Programs - The EFQM Model 6 - Quality Assessment 7 - Quality Tools/Techniques 8 - Quality and Its Relationship with Sustainable Development - Social Responsibility and Quality Ethics
• ObjectivosObjectives

  The objectives of the course unit are: - Present the concepts and techniques associated with quality management. - Develop and implement a quality management system. - Introduce total quality programs. - Present quality tools. - Apply the requirements of quality management systems. - Promote quality improvement.
• BibliografiaBibliography

  Capricho, Lina & Lopes, Albino (2007). Gestão da qualidade (1.ª ed.). Editora RH. EFQM (2013). EFQM Excellence Model 2013 (versão portuguesa), EFQM. Instituto Português da Qualidade (2012). Normas da Série NP EN ISO 9000:2008 (9000,9001 e 9004) e NP EN ISO 19011:2003). Pires, A. (2012). Sistemas de gestão da qualidade – ambiente, segurança, responsabilidade social, indústria, serviços, administração pública e educação (1.ª ed.). Edições Sílabo.
• MetodologiaMethodology

  Presentation of content in in-person sessions and discussion of topics, along with guided practical sessions. Development of practical projects. The use of Problem-Based Learning (PBL) and Case Study methodologies is planned, promoting active, student-centered learning by exposing them to complex real-world problems.
• LínguaLanguage

  Português
• TipoType

  Semestral
• ECTS

  5
• NaturezaNature

  Mandatory
• EstágioInternship

  Não