ISLA Santarém 5244

Quality Management

• ApresentaçãoPresentation

  The complexity and globalization of competition have made quality one of the essential factors for small and medium enterprises to achieve a competitive advantage in the market. Quality in business processes, from production to customer service, constitutes a fundamental differentiating element for operational efficiency and customer satisfaction. For the reasons stated, implementing quality management systems has become vital, as well as certification of SMEs based on internationally recognized technical standards. Since small and medium enterprises are characterized by limited resources but high flexibility, it is essential to ensure quality at each stage of their processes, guaranteeing resource optimization, waste reduction, and continuous improvement to achieve operational excellence and business sustainability.
• ProgramaProgramme

  1. Introduction to Quality Issues 2. Historical Approach to the Concept of Quality and Its Evolution 3. Portuguese Quality System/European Quality System 3.1 Certification of Quality Systems 3.2 Processes 3.3 Personnel Qualification 3.4 Standardization 4. Quality Management Systems (EN ISO 9000, 9001, 9004 and NP 4427) 4.1 Direct Processes 4.2 Associated Processes 5. Total Quality Programs  6. Quality Assessment 7. Quality Tools/Techniques 8. Quality and Its Relationship with Sustainable Development 8.1 Social Responsibility and Quality Ethics
• ObjectivosObjectives

  The objectives of the course unit are: - Present the concepts and techniques associated with quality management. - Provide students with knowledge of the most recent theoretical approaches and their practical applications regarding quality, in the current context of complexity and uncertainty. - Show that the study of quality and its relationship with sustainability is essential for organizational performance. - Frame the human resources function as a specific function in the organization and as a management philosophy.
• BibliografiaBibliography

  Capricho, Lina & Lopes, Albino (2007). Gestão da qualidade (1.ª ed.). Editora RH. EFQM (2013). EFQM Excellence Model 2013 (versão portuguesa), EFQM. Instituto Português da Qualidade (2012). Normas da Série NP EN ISO 9000:2008 (9000,9001 e 9004) e NP EN ISO 19011:2003). Pires, A. (2012). Sistemas de gestão da qualidade – ambiente, segurança, responsabilidade social, indústria, serviços, administração pública e educação (1.ª ed.). Edições Sílabo.
• MetodologiaMethodology

  Presentation of content in in-person sessions and discussion of topics, along with guided practical sessions. Development of practical projects. The use of Problem-Based Learning (PBL) and Case Study methodologies is planned, promoting active, student-centered learning by exposing them to complex real-world problems.
• LínguaLanguage

  Português
• TipoType

  Semestral
• ECTS

  4
• NaturezaNature

  Mandatory
• EstágioInternship

  Não