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ISLA Santarém 5244

Quality Management

Administrative Management of Human Resources
  • ApresentaçãoPresentation
    The complexity and globalization of competitiveness have made quality one of the key factors for organizations to achieve a competitive advantage in the market. In the context of Administrative Human Resource Management, quality in processes and people management is a fundamental element for organizational success. The implementation of quality management systems and the certification of administrative and human resource management processes, based on internationally recognized technical standards, are essential steps to ensure efficiency, transparency, and the enhancement of human capital. Considering that human resources are one of the main assets of organizations, it is crucial to address quality in each of its processes, ensuring effective and sustainable practices to achieve organizational excellence.
  • ProgramaProgramme
    1 - Introduction to the Quality Issue 2 - Historical Approach to the Concept of Quality and Its Evolution 3 - Portuguese Quality System / European Quality System 3.1 - Certification of Quality Systems 3.2 - Processes 3.3 - Qualification of People 3.4 - Standardization 4 - Quality Management Systems (EN ISO 9000, 9001, 9004, and NP 4427) 4.1 - Direct Processes 4.2 - Associated Processes 5 - Social Responsibility and Quality Ethics 6 - People Management Focused on the Implementation and Development of Quality Programs
  • ObjectivosObjectives
    The course objectives are: - Present the concepts and techniques associated with quality management. - Equip students with knowledge of the latest theoretical approaches and their practical applications regarding quality in the current context of complexity and uncertainty. - Demonstrate that the study of quality and its relationship with sustainability is essential for organizational performance. - Frame the human resources function as both a specific role within the organization and a management philosophy.
  • BibliografiaBibliography
    Capricho, Lina & Lopes, Albino (2007). Gestão da qualidade (1.ª ed.). Lisboa: Editora RH. Instituto Português da Qualidade (2004). Norma Portuguesa NP 4427:2004 – Sistemas de gestão de recursos humanos – Requisitos. Caparica: Instituto Português da Qualidade. Instituto Português da Qualidade (2012). Normas da Série NP EN ISO 9000:2008 (9000,9001 e 9004) e NP EN ISO 19011:2003). Pires, A. (2012). Sistemas de gestão da qualidade – ambiente, segurança, responsabilidade social, indústria, serviços, administração pública e educação (1.ª ed.). Lisboa: Edições Sílabo
  • MetodologiaMethodology
    Presentation of content in in-person sessions and discussion of topics, along with guided practical sessions. Development of practical projects. The use of Problem-Based Learning (PBL) and Case Study methodologies is planned, promoting active, student-centered learning by exposing them to complex real-world problems.
  • LínguaLanguage
    Português
  • TipoType
    Semestral
  • ECTS
    3
  • NaturezaNature
    Mandatory
  • EstágioInternship
    Não
  • AvaliaçãoEvaluation

    A aquisição de conhecimentos será aferida através de um teste de avaliação. O desenvolvimento de competências será aferido através da realização, apresentação, e da discussão de um trabalho de grupo. Os coeficientes de ponderação no cálculo da nota final são os seguintes: Teste - 60%; Trabalho de grupo (elaboração, apresentação e discussão) - 40%.

    - Serão aprovados os alunos que tiverem nota final igual ou superior a 10 valores nos elementos de avaliação contínua acima indicados.

    - Caso não sejam aprovados, terão de efetuar a avaliação final.