ISLA Santarém 5244

Quality Management

• ApresentaçãoPresentation

  The course presents the concepts and techniques of quality management, providing students with knowledge about the latest theoretical and practical approaches and the relationship between quality and sustainability, enabling them to present quality management concepts and develop and implement a quality management system in an organizational context.  
• ProgramaProgramme

  1. Introduction to quality 2. Historical approach to the concept of quality and its evolution 3. Portuguese system of quality / European system of quality 3.1 Certification of quality systems 3.2 Processes 3.3 Qualification of people 3.4 Standardization 4. Quality management systems (EN ISO 9000, 9001, 9004 and NP 4427) 4.1 Direct Processes 4.2 Processes associated 5. Total quality programs 5.1 The EFQM model 6. Quality evaluation 7. Tools / Techniques of quality 8. The quality and its relationship with sustainable development 8.1 The ethics of social responsibility and quality.
• ObjectivosObjectives

  Objectives: O1. To present the concepts and techniques associated with quality management; O2. To provide the student with knowledge of the latest theoretical approaches and their practical applications to quality in the current context of complexity and uncertainty. O3. To show that the study of quality and its relationship with sustainability is essential for the performance of organizations. Skills and Competences: C1. Present the concepts associated with quality management; C2. Develop and implement a quality management system.
• BibliografiaBibliography

  António, N. S., Teixeira, A., & Rosa, A. (2016). Gestão da qualidade: De Deming ao modelo de excelência da EFQM. Edições Sílabo.  Pires, A. R. (2016). Sistemas de gestão da qualidade: Ambiente, segurança, responsabilidade social, indústria e serviços (2.ª ed.). Lisboa, Portugal: Edições Sílabo. Instituto Português da Qualidade (2015). NP EN ISO 9000:2015 – Sistemas de gestão da qualidade: Fundamentos e vocabulário. Instituto Português da Qualidade. (2015). NP EN ISO 9001:2015 – Sistemas de gestão da qualidade: Requisitos. Instituto Português da Qualidade. (2018). NP 4427:2018 – Sistemas de gestão das pessoas: Requisitos. Instituto Português da Qualidade. (2019). NP EN ISO 9004:2019 – Gestão da qualidade – Qualidade de uma organização: Linhas de orientação para atingir o sucesso sustentado.  Instituto Português da Qualidade. (2019). NP EN ISO 19011:2019 – Linhas de orientação para auditorias a sistemas de gestão.  
• MetodologiaMethodology

  In person: 1. Theoretical/practical classes: exposure of concepts and discussion of syllabus. 2. Case Studies: Resolution of case studies on the themes. Autonomous: 3. Consolidation of the content taught in class through research for additional information on the different topics covered and development of additional work.
• LínguaLanguage

  Português
• TipoType

  Semestral
• ECTS

  4
• NaturezaNature

  Mandatory
• EstágioInternship

  Não
• AvaliaçãoEvaluation

  A avaliação curricular será concretizada através de:
  - Trabalho (40%);
  - Teste escrito (60%). 

  A avaliação final será realizada através de exame (100%).