ISLA Santarém 16612

Process Analysis and Modelling

• ApresentaçãoPresentation

  The course covers the modeling and management of business processes supported by information technologies, exploring methodologies, tools, and systems that enable the design, analysis, and implementation of organizational processes aligned with business models and strategic objectives.
• ProgramaProgramme

  1. Concepts and foundations 1.1 Models and processes 1.2 Background and strategic importance 2. Management systems-oriented processes: reference standards and reference models 3. Identification and modeling of processes and services. 3.1 Methods of representation and process documentation 3.2 VSM (Value Stream Map) 3.3 Examples of application cases 3.4 Model 'as-is' and model 'to-be' 4. Specification of information systems supporting the implementation and management of processes and services 5. Management processes 5.1 Models, techniques and tools 5.2 Implementation of processes and customer interaction 5.3 Improvement and performance management 6. Systems and solutions to support process execution 6.1 Workflow Management Systems 6.2 Systems document management and content management systems
• ObjectivosObjectives

  Ojectives: O1. Describe and explain the context that underlies the development of new models and business processes supported by information and communication technologies; O2. Explain the benefits of managing organizations oriented to describe the main processes and regulatory frameworks and reference models; O3. Identify and design the processes of an organization from the business model of the organization; O4. Enumerate, explain and apply the main methodologies, techniques and tools to support the modeling and analysis of processes in an organization; O5. Specify information systems to support the execution and management of business processes from the respective models. C1. Understand the various tools for modeling business processes and integrate them in the design and development of business processes of an organization; C2. Planning, designing and implementing systems to support implementation and management of business processes from the respective models.
• BibliografiaBibliography

  Harmon, P. (2019). Business process change: A business process management guide for managers and process professionals (4th ed.). Morgan Kaufmann. Iberogestão. (2020). Gestão por processos. Lisboa: Iberogestão. Reis, F. L. (2020). Informação e gestão de processos de negócio. Coimbra: Almedina. Vom Brocke, J., & Mendling, J. (Eds.). (2018). Business process management cases: Digital innovation and business transformation. Springer.  
• MetodologiaMethodology

  Face-to-face: 1. Expository method: the defined program content is explored. In addition, the demonstrative method is used to present concrete examples of how the content can be applied. 2. Laboratory practice: based on the Problem-Based Learning (PBL) methodology, aiming to find solutions to problems identified by students or proposed by the teacher. Independent: 3. Guided research proposed by the teacher, aiming to consolidate the topics under study and providing input for the practical work developed by students.
• LínguaLanguage

  Português
• TipoType

  Semestral
• ECTS

  5
• NaturezaNature

  Mandatory
• EstágioInternship

  Não
• AvaliaçãoEvaluation

  A avaliação curricular será concretizada através 2 momentos de avaliação: trablho em Grupo (Projeto), com componentes teórica e prática, valendo 50% da nota final (1º momento de avaliação) e uma frequência valendo 500% (2º momento de Avaliação). Estes momentos retratarão o ponto de situação de cada grupo de trabalho com base na metodologia referida (PBL) 
  Caso a não obtenção de avaliação durante o período curricular, a avaliação final compreende a realização de um exame escrito (100%).