Skip to main content

ISLA Santarém 3439

Information, Communication and Negotiation Techniques

Human Resources Management
  • ApresentaçãoPresentation
    Communication is transversal to all areas and domains of the human being, whether at a business or personal level. This time, the importance of the Information, Communication and Negotiation Techniques Curricular Unit in the students' academic career is understood. Through the conceptualization of the concepts of information, communication and negotiation, it is intended to provide students with knowledge, tools and techniques, based on active methodologies for their applicability in everyday and professional life. The contents of this UC will be transversal and suitable for different degrees, to identify real situations in the context of the current job market. The contents were based on three main axes that are interconnected and complete, such as information, communication, negotiation and conflict management.
  • ProgramaProgramme
    Description of contents 1.Introduction Framing information in the organization's global strategy. Information in the context of management strategies. Types of information. Information principles and techniques Information instruments 2. The information Building an information plan 3. Business Communication The communication process Communication Techniques Internal and External Communication Digital Communication Supports 4. The Negotiation The negotiation process Team Leadership Negotiation and Organizational Culture Negotiation styles and attitudes to be adopted toward them 5. Conflict management 6. Practical cases
  • ObjectivosObjectives
    Objectives 01 - Provide students with knowledge and understanding of the principles and objectives of information systems for management. O2 - Describe the communication process and identify the types and functions of the image in the message illustration. O3 - Recognize the company's information system, in order to equate the behavioral and organizational dimensions. O4 - Define negotiation knowledge as a process of developing organizational culture. Skills S1 - Frame information in management strategies. S2 - Present ‘internet’ tools as a communication and information instrument. S3 - Diagnose, analyze and make decisions regarding information collection, communication and negotiation.
  • BibliografiaBibliography
    Carvalho, J. C. de. (2004). Negociação. Edições Sílabo, Lda. Figueiredo, P., & Joaquim, A. F. (2023). The impact of artificial intelligence and intergenerational diversity. In Fatma Ince (Ed.), Leadership Perspectives on Effective Intergenerational Communication and Management (pp. 72–90). IGI Global. https://doi.org/10.4018/978-1-6684-6140-2.ch005 Machado, L. C. P., & Neiva, E. R. (2017). Práticas de gestão da mudança: Impacto nas atitudes e nos resultados percebidos. Revista Psicologia, Organizações e Trabalho, 17(1), 22–29. https://doi.org/10.17652/rpot/2017.1.12157 Ruão, T. (2016). A Organização Comunicativa: Teoria e prática em comunicação organizacional (CECS - Centro de Estudos de Comunicação e Sociedade, Ed.; Issue september 2016).      
  • MetodologiaMethodology
    The teaching methodologies will be primarily active, but expository and interrogative methods will not be neglected for transmitting scientific concepts and content inherent to the UC. This time, the following methodologies will be used: Flipped Classroom, where students will be challenged to communicate content and conclusions regarding a scientific article in their study area to their colleagues. Debate, based on individual interpretation of pre-supplied documentation. Project Work, where students will be challenged to carry out critical individual work about the role of Artificial Intelligence in their field of studies. Case studies and group work will be discussed in class, and theoretical content will be applied practically.
  • LínguaLanguage
    Português
  • TipoType
    Semestral
  • ECTS
    5
  • NaturezaNature
    Mandatory
  • EstágioInternship
    Não
  • AvaliaçãoEvaluation

    Descrição dos instrumentos de avaliação (individuais e de grupo) ¿ testes, trabalhos práticos, relatórios, projetos... respetivas datas de entrega/apresentação... e ponderação na nota final.

    Exemplo:

    Frequência

    Trabalho de Grupo

    60%

    40%