ISLA Santarém 3439

Information, Communication and Negotiation Techniques

• ApresentaçãoPresentation

  The course provides knowledge of the principles and objectives of management information systems, frames information within HR strategies and organizational communication, addresses negotiation and negotiating styles, and develops the ability to analyze situations, diagnose problems, and make decisions based on real-world business examples.
• ProgramaProgramme

  1. Introduction  1.1 Information within the organization's overall strategy 1.2 Information in the context of people management strategies 1.3 Types of information 1.4 Information principles and techniques 1.5 Information tools  1.6 Communication technologies and people management 2. Information 2.1 Building an information plan 3. Organizational communication 3.1 The communication process 3.2 Communication techniques 3.3 Internal and external communication 3.4 Digital communication media 4. Negotiation 4.1 The negotiation process 4.2 Team leadership 4.3 Negotiation and organizational culture 4.4. Negotiation styles and how to approach them 5. Conflict management 6. Practical cases    
• ObjectivosObjectives

  O1. Provide students with knowledge and understanding of the principles and objectives of management information systems O2. Describe the communication process and identify the types and functions of images in illustrating messages. O3. Frame information within human resource management strategies.  O4. Recognize the company's information system in order to consider behavioral and organizational dimensions.  O5. Present web tools as instruments of communication and information. O6. Define the concept of negotiation as a process of organizational culture development.  O7. Identify the different styles of negotiators and the attitudes to develop towards them.  O8. Describe the various contextual elements in the effectiveness of the negotiation outcome. At the end of the course, students should be able to analyze situations, diagnose problems, and make decisions based on examples from the business world.
• BibliografiaBibliography

  Alves, H., & Fernandes, S. (2022). Competências de comunicação e negociação em contexto organizacional. Porto Editora. Camilo, Eduardo (2010) Ensaios da Comunicação Estratégica, LabCom Books. Carvalho, J. C. (2020). Negociação, Lisboa. Edições Sílabo. Pereira, L. C., & Dias, P. (2021). Comunicação digital e estratégias de influência. Edições Sílabo. Rego, Arménio (2023), Comunicação Pessoal e Organizacional. Teoria e Prática, Lisboa: Sílabo.
• MetodologiaMethodology

  Face-to-face: 1. Interrogative methodology for critical reflection and consolidation of knowledge in interaction with the teacher. 2. Active methodologies in the classroom, through group work, case studies, and design thinking moments geared toward the practical application of content. Independent work: 3. Individual consolidation through guided reading, problem solving, and in-depth study of the content covered in the in-person sessions.
• LínguaLanguage

  Português
• TipoType

  Semestral
• ECTS

  5
• NaturezaNature

  Mandatory
• EstágioInternship

  Não
• AvaliaçãoEvaluation

  Avaliação curricular (contínua):
  - Trabalhos em sala de aula: 20%
  - Prova Escrita: 40%
  - Trabalho de Projeto Individual: 40%
  Avaliação final:
  Nas épocas normal, de recurso e especial a avaliação será orientada pelos mesmos objetivos e baseia-se num exame (100%) integrando a componente teórica e a componente prática da unidade curricular.