ISLA Santarém 24308

Ground handling for passengers

• ApresentaçãoPresentation

  .
• ProgramaProgramme

  1. Introduction to scale assistance 2. Operational Areas 3. SGHA/SLA 4. European Directives and Environmental in Ground Handling Operations 5. Legal Framework /Directive 96/67/EC and Decree-Law 275/99 6. Human Factors 7. Large operators 8. Interface with airport infrastructures 9. Pricing 10. Safety and Security in Handling
• ObjectivosObjectives

  The aim of this course is for students to acquire knowledge in the field of ground handling operational processes, as well as in the field of the ground handling business and market. Specifically, at the end of the course, students should be able to: - Understand and be able to relate the various ground handling operational processes that are deployed on the ground at the service of an aircraft (cabin cleaning services, catering, apron services, passenger service, maintenance, etc...); - Understand the ground handling business and market from the point of view of the different players, whether they are airports or airlines.  
• BibliografiaBibliography

  Documentação da International Air Transport Association (IATA). • AHM - Airport Handling Manual • DGR – Dangerous Good Regulation • Live Animals Regulation • IATA Ground Operations Manual (IGOM) - IATA Documentação da ICAO - Diretiva 96/67/CE - Decreto Lei 275/99 - Regulação IATA 753 - Decreto Lei 58/2016
• MetodologiaMethodology

  .
• LínguaLanguage

  Português
• TipoType

  Semestral
• ECTS

  4
• NaturezaNature

  Mandatory
• EstágioInternship

  Não