ISLA Santarém 15503

Continuous Improvement Tools

• ApresentaçãoPresentation

  The complexity and competitiveness of markets demand that organizations adopt structured continuous improvement practices to increase the efficiency of their processes. In this context, continuous improvement tools (CITs) play an essential role in identifying improvement opportunities and supporting decision-making. Within the scope of quality, environmental, and safety management, their application contributes to improving organizational performance and strengthening competitiveness.   The implementation of these tools will allow for data collection, analysis of process development and stakeholder performance, identification of deviations, and the development of significant indicators for management decision-making aimed at the continuous improvement of production processes (products and services).
• ProgramaProgramme

  1. Process Management and implementation of indicators Processes and Organizational Context Task or Process Management Processes in the Value Chain Implementing the Process Approach Objective Planning CBA (Activity-Based Costing) in processes Establish goals and indicators What should include the definition of an indicator Measurement methods Monitoring and measurement plan The result of measurements   2. Classic Tools Flowchart Cause-effect diagram Brainstorming Data Recording Sheets Histograms Pareto Diagram Scatter diagrams   3. Strategic quality tools Affinity diagram Relationship diagram Tree diagram Matrix diagram Decisions diagram Sagittal diagram Factor analysis of data   4. Complementarity between classic and strategic tools   5. The integration of quality tools in systematized problem solving: QFD and AMFES   6.Quality improvement concepts and their evolution Reactive improvement, continuous improvement and preventive improvement Improvement programs Quality costs   7. Practical Cases
• ObjectivosObjectives

  The objectives of the discipline are: O1- Manage processes, identifying objectives and measurement indicators for them, demonstrating the ability to analyze results. O2 - Promote quality improvement, through the use of quality tools, demonstrating mastery of them. O3-Process data and quality records, through the application of IT resources, demonstrating mastery of the applications. 04-Develop and implement improvement programs, in accordance with normative references, promoting a culture of continuous improvement. At the end of the curricular unit, students should be able to: C1- Manage processes and mediation indicators, demonstrate ability to analyze results. C2- Promote quality improvement using quality tools. C3- Process data and quality records using the tools available. C4- Develop and implement improvement programs.
• BibliografiaBibliography

  Bernillon, B. Cérrutti, O. (1990). Qualidade Total- Implementação e Gestão. Lidel - Edições Técnicas.   Brassard, Michael (1991). Qualidade - Ferramentas Para Uma Melhoria Continua. QualityMarker.   Capricho, Lina & Lopes, Albino (2007). Gestão da qualidade (1.ª ed.). Lisboa: Editora RH.   César, F. I. (2011). Ferramentas Básicas da Qualidade.
• MetodologiaMethodology

  The content will be presented in face-to-face sessions with discussion of the topics, guided practical sessions, and the development of practical projects.   The methodology adopted is Problem-Based Learning (PBL) and Case Studies, promoting active, student-centered learning through the resolution of complex real-world problems.
• LínguaLanguage

  Português
• TipoType

  Semestral
• ECTS

  6
• NaturezaNature

  Mandatory
• EstágioInternship

  Não
• AvaliaçãoEvaluation

  A aquisição de conhecimentos será aferida através de um teste de avaliação. O desenvolvimento de competências será aferido através da realização, apresentação, e da discussão de um trabalho de grupo. Os coeficientes de ponderação no cálculo da nota final são os seguintes: Teste (65%) e Trabalho de grupo com as componentes elaboração, apresentação e discussão (35%).

  
  - Serão aprovados os alunos que tiverem nota final igual ou superior a 10 valores nos elementos de avaliação contínua acima indicados.
  - Caso não sejam aprovados, terão de efetuar a avaliação final.