ISLA Santarém 5244

Quality Management

• ApresentaçãoPresentation

    The course presents the concepts and techniques of quality management, providing students with knowledge about the latest theoretical and practical approaches and the relationship between quality and sustainability, enabling them to present quality management concepts and develop and implement a quality management system in an organizational context.
• ProgramaProgramme

    1. Introduction to quality issues 2. Historical approach to the concept of quality and its evolution 3. Portuguese quality system/European quality system 3.1 Quality system certification 3.2 Processes 3.3 Personnel qualification 3.4 Standardization 4. Quality management systems (EN ISO 9000, 9001, 9004, and NP 4427) 4.1 Direct processes 4.2 Associated processes 5. Total quality programs 5.1 The EFQM model 6. Quality assessment 7. Quality tools/techniques 8. Quality and its relationship with sustainable development 8.1 Social responsibility and quality ethics.
• ObjectivosObjectives

     O1. Present the concepts and techniques related to quality management. O2. Provide the student knowledge of the latest theoretical and practical applications on the quality in the current context of complexity and uncertainty. O3. Show that the study quality and its relationship to sustainability is critical to the performance of organizations. At the end of the semester students should be able to C1. Present the concepts associated with quality management. C2. Develop and implement a quality management system  
• BibliografiaBibliography

  António, N. S., Teixeira, A., & Rosa, A. (2016). Gestão da qualidade: De Deming ao modelo de excelência da EFQM. Edições Sílabo.  Pires, A. R. (2016). Sistemas de gestão da qualidade: Ambiente, segurança, responsabilidade social, indústria e serviços (2.ª ed.). Lisboa, Portugal: Edições Sílabo. Instituto Português da Qualidade (2015). NP EN ISO 9000:2015 – Sistemas de gestão da qualidade: Fundamentos e vocabulário. Instituto Português da Qualidade. (2015). NP EN ISO 9001:2015 – Sistemas de gestão da qualidade: Requisitos. Instituto Português da Qualidade. (2018). NP 4427:2018 – Sistemas de gestão das pessoas: Requisitos. Instituto Português da Qualidade. (2019). NP EN ISO 9004:2019 – Gestão da qualidade – Qualidade de uma organização: Linhas de orientação para atingir o sucesso sustentado.  Instituto Português da Qualidade. (2019). NP EN ISO 19011:2019 – Linhas de orientação para auditorias a sistemas de gestão.
• MetodologiaMethodology

    Face-to-face: 1. Theoretical/practical classes: presentation of concepts, discussion, and application of program content in various contexts. 2. Case study-based learning. Independent: 3. Consolidation of content taught in class through additional research on the different topics and content covered and development of complementary work.
• LínguaLanguage

  Português
• TipoType

  Semestral
• ECTS

  4
• NaturezaNature

  Optional
• EstágioInternship

  Não
• AvaliaçãoEvaluation

  A avaliação curricular será concretizada através de:
  - Trabalho (40%);
  - Teste escrito (60%). 

  A avaliação final será realizada através de exame (100%).